A DIFFERENT KIND
Spirit Telecom is a provider of Superfast Internet, cloud solutions and telephony services. Spirit operates as an Internet Service Provider (ISP) and is focussed on providing fixed Superfast Internet services to customers in residential, commercial multi-development units (MDU), business parks, student accommodation facilities and community housing across Melbourne, Brisbane, Gold Coast and Sydney.
Spirit commenced operation in 2005 as a reseller of telecommunication products and related services. After substantial organic growth and several strategically successful acquisitions, Spirit transitioned its focus to be a highly competitive non-NBN Superfast Internet Service Provider.
To enable this more focussed offer into major Australian population centres, Spirit required a substantial increase in infrastructure and operational investment. On June 26, 2016, Spirit Telecom Ltd listed on the Australian Stock Exchange.
A further strategic acquisition was made in December 2016, with the purchase of Phone Names. This business brings scale to the product offering for customers and importantly opportunity to deepen relationships with existing customers.
Spirit delivers Superfast Internet directly to individual apartments and Internet enabled common areas utilising partner wholesale carriers via Spirit Air – its own ‘last mile’ radio technology – then connecting it to Spirit’s own dedicated network within a building, business park or precinct.
Spirit provides Superfast Internet to some of Australia’s most iconic buildings – both residential and commercial – including Southport Central Towers, Eureka Tower, BHP House and the Medibank Centre.
The Spirit Difference
Unlike other NBN-based Internet providers, Spirit owns and/or controls its network. Spirit can provide innovative approaches to complex Internet requirements and has strategically positioned itself as a highly competitive Internet Service Provider. Spirit and its ecosystem of technology partners can design, install and manage Superfast Internet solutions for a precinct: to individual apartments and in communal spaces for subscribers and free Internet access to visitors.
Everyday Spirit is inspired by the many and varied services available over the Internet and, there is no better illustration than the recent Australian launches of ‘catch up’ TV, such as ABC iview and SBS On Demand, as well as streaming services, such as Netflix, Stan, Fetch and Presto. Netflix, as an example, suggests that the required bandwidth for its highest definition product, Ultra HD quality TV, is a recommended 25 Mbps, per stream. Given the likelihood that multiple Internet sessions may be active in a given household, the requirement for greater bandwidth Internet is evident.
The predominant focus of the business is the provision of superfast Internet services to its customers, through either physical fibre or “air fibre” (technically, radio waves).
An unsolicited external validation for Spirit’s model came from the recognition by PCMag as Australia’s fastest Internet Service Provider (ISP) for 2015. In referring to Spirit as Australia’s fastest ISP, PCMag stated “Spirit Telecom posted a blazing top speed… almost double that of its nearest competitor.”
 Spirit appeared on The Block episode of 24 November 2015 and has featured in the last 3 ‘The Block’ series.
 PCMag August 25, 2015 reference
Spirit’s management team brings together a significant number of years of experience across several different industries. The management team has skills across all elements of the Spirit business, particularly in sales and marketing, network management and supply chain management. The combined experience of the founding managers, Geoff Neate & Joe Tigel, is over 30 years telecommunications experience. The combination of long standing founding management, together with the board and senior management, has been responsible for driving the development of the Spirit brand and market positioning, managing the successful acquisition of current customers and creating the employee engagement to be part of a growing business.