Spend Management Tools

Spirit utilises the suppliers CDR’s for all unbilled usage, there may be a delay of up to 48 hours for this to appear on the customer’s account.
The unbilled charges for all international calls may take up to 30 days to appear on the customer’s account.
Tools for customer’s without internet access: Spirit Telecom customers can contact Client Services to obtain information on pricing & usage.

Spend Alerts

If your Spirit service includes a data allowance or dollar amount of usage, then Spirit will notify you when:
50% of the expenditure & or the data allowance which forms part of the included value in your plan
85% of the expenditure & or the data allowance which forms part of the included value in your plan
100% of the expenditure & or the data allowance which forms part of the included value in your plan, then charges will apply once 100% of the included value or data has been used.
That the information in the notifications may be up to 48 hours old
That the notification does not included calls or SMS to overseas or usage outside Australia

Estimate Usage:

Providers must provide information that assists consumers in estimating their usage, e.g. by providing information around how much data different activities consume on average or which bandwidth/speed is likely to be required (e.g. You Tube, Skype, downloading a movie, surfing the internet, playing games etc.).

  • a normal movie xvid format has 700MB or 1,4 GB.
    Depending on your internet connection and the peering that your ISP has with other ISP’s then it may take a long time or a short time.
    Shortest time would be about 63 seconds at 11Mbit/s which is about 100mbit/s connection.