We all know the workplace has changed. Employees across of range of sectors expect to be able to work securely from anywhere on a range of devices. Organisations expect their mission-critical data to be protected and secure regardless of its access point and seamless collaboration across locations and platforms has become the norm rather than the exception.
So, how does this fundamental shift in the way we operate affect industries that are founded on the premise of personal interaction, such as aged care and healthcare?
In essence, the concept of the modern workplace is based on four key transformational areas, having the right IT tools for the job, creating opportunities for your people to work better individually and collaboratively, using data insights to make better decisions, and enabling data to streamline your processes.
Applied correctly, with sensitivity and awareness of the potential impact changes could have on the lives of those our aged care and healthcare systems are designed to primarily benefit, these four guiding principles can help create more convenient, affordable, accessible and scalable aged care and healthcare solutions for everyone.
Prevention is better than cure
Artificial Intelligence (AI), Machine Learning (ML) and predictive analytics can help healthcare stakeholders and medical professionals identify healthcare needs, forecast disease with greater accuracy, monitor population health, and find solutions faster by using data analysis to make informed medical or business decisions more quickly.
Within the workplace these systems can be used to help reduce procurement bottlenecks, significantly boost supply times and provide the insights that enable organisations to identify potential issues in advance. Positive solutions that improve staff performance and maximise hiring and retention programs can then be strategically employed.
Integrate more, operate better
The connectivity of the modern workplace offers aged care and healthcare organisations the chance to better integrate IT systems and care teams, simplify and share planning strategies, and streamline purchasing and supply chains decisions. A well-organised process, coupled with the right IT solutions can help ensure people, equipment and medicines are in the right place when they’re needed most, minimising waste and improving cost-efficiency.
At an employee level, the end result of all of this computerised integration is the elimination of silos within the business. This leads to better communication between management and staff, a greater flow of information and knowledge between different departments, a closer working relationship between staff members themselves, and increased trust between staff and suppliers. This combination makes for a more focused, motivated, and productive workforce.
And on a day-to-day basis, by removing the need to expend precious human resources on non-essential jobs such as time-consuming admin tasks, the modern workplace creates the opportunity for nurses and clinicians to bring back the feel-good factor by spending more time with the people that really matter – their patients and residents.
Safe and secure
Of course, delivering accurate, consistent and valued care requires having access to an individual’s medical history, needs, allergies and medications, which in turn creates a tremendous amount of personal data and private medical records that need to be kept secure and instantly available.
That’s why the experts at Spirit recommend organisations and businesses in the aged care and healthcare industries consider switching to business nbn™ Enterprise Ethernet. It delivers the proven security and high-speed performance everyone can rely on, from single practitioners to local clinics, to aged care facilities, private and Government hospitals and major healthcare organisations. Plus, it has the flexibility, scalability and network services vital for future growth.
The increasing autonomy of systems driven by AI and ML will help lower operating costs for aged care and healthcare businesses and organisations. It could potentially improve the range, speed and availability of services that can be offered by the frontline workers, while at the same time considerably reducing the administrative burden on their staff.
And the good news is, as technology and IT solutions continue to evolve, things are only going to get better.