Spirit utilises the suppliers CDR’s for all unbilled usage, there may be a delay of up to 48 hours for this to appear on the customer’s account.
Customers can view their unbilled usage at any time by logging into the online selfcare portal if they are unsure of login details they can contact Customer Care for login instructions.
Tools for customer’s without internet access: Spirit Telecom customers can contact Customer Care to obtain information on pricing & usage.
If your Spirit service includes a data allowance or dollar amount of usage, then Spirit will notify you when:
50% of the expenditure & or the data allowance which forms part of the included value in your plan
85% of the expenditure & or the data allowance which forms part of the included value in your plan
100% of the expenditure & or the data allowance which forms part of the included value in your plan, then charges will apply once 100% of the included value or data has been used.
That the information in the notifications may be up to 48 hours old
That the notification does not included calls or SMS to overseas or usage outside Australia
Providers must provide information that assists consumers in estimating their usage, e.g. by providing information around how much data different activities consume on average or which bandwidth/speed is likely to be required (e.g. You Tube, Skype, downloading a movie, surfing the internet, playing games etc.).
a normal movie xvid format has 700MB or 1,4 GB.
Depending on your internet connection and the peering that your ISP has with other ISP’s then it may take a long time or a short time.
Shortest time would be about 63 seconds at 11Mbit/s which is about 100mbit/s connection.
Please complete the form below for more information.